For example, the performance metrics for some process building blocks for an automobile manufacturer might include:

1. the number of cars produced,
2. the number of defective parts per car,
3. the number of employee accidents,
4. the number of cars sold.

In contrast, e-Commerce performance metrics for a component building block might include:

1. the number of hits to a Web site,
2. the number of clicks to service a customer-driven process,
3. availability of the site (how often the site is up/down),
4. the number of people visiting vs. the number of people buying,
5. availability of help during customer-driven process,
6. or the number of new customers vs. the number of returning customers.