|Lesson 5||E-business course project|
|Objective||Project to be completed at the end of course.|
|Stakeholders||Greatest concern||Questions to anticipate|
|The Management Board||To ensure the ongoing and increasing profitability and viability of the enterprise||What will the enterprise gain from the implementation? Can the implementation be achieved without negative impact on the business?|
|Operations and Customer Service||To maintain or improve service levels at the lowest possible cost||Will volumes increase or decrease in any part of the operation?
How will customer service need to change to accommodate the solution?
|Sales and Marketing||To achieve a greater penetration of the targeted customer base and how to increase sales||How will this solution affect my customers?
Will the image of the business be enhanced or damaged? How will branding be affected?
|Finance||To reduce unit costs||What are the implementation and running costs of the eBusiness solution?
What other costs will be affected and how?
|Systems||To provide and maintain reliable and adequate systems for all aspects of the enterprise||Is the proposed solution viable from a systems' perspective?
Do we have the necessary skills available to develop and run the solution?
|Legal||To ensure the enterprise operates within the law and does not expose itself to unnecessary risks||What are the legal and regulatory requirements of operating in the virtual world?
What new risks are introduced by the eBusiness solution?