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Lesson 11 The Post-Delivery phase
Objective Identify the key elements of the Post-Delivery phase.

Post-Delivery Phase

Client's sign-off

Your client's sign-off on the Web site project initiates the final stage of the Web site development process, the Post-Delivery phase. The goal of this phase is to maintain and update the site.
Activities in this phase are often performed by your client's organization; however, there may be an arrangement for the development team (or another outsourcing provider) to maintain the site.

WebTeam-there if you need them

As with any Web design team, WebTeam's work does not end in Post-Delivery, even though the client has signed off on the project. Maintenance agreements are common between the client and design team; and if the client wants to upgrade, there is a good chance that they will turn to the team that built the original site; and the development cycle reverts to phase 1.
Click the WebTeam group to find the objectives, deliverables, and activities assigned for the Post-Delivery phase.
  1. 1st phase tab = Discovery ,
  2. 2nd phase tab = Definition
  3. 3rd phase tab =Design ,
  4. 4th phase = Development
  5. 5th phase tab = Delivery , and
  6. 6th phase tab, Post-Delivery.

OBJECTIVES DELIVERABLES Activities
Obtain client sign-off Develop new business opportunities Formal sign-off New statements of need Perform gap analysis by comparing the product to client's business requirements Analyze Web metrics (evidence of success)

ROLEOBJECTIVESDELIVERABLESActivities
CreativeEnsure that multimedia and graphic components remain current and functionalUpdated components as requiredUpdate multimedia components as necessary Update graphics as necessary Ensure that branding stays intact

OBJECTIVESDELIVERABLESActivities
TechnicalEnsure that technical components of the site remain functional, current, and secure Ensure successful and accurate site metricsTechnical updates Site reportsModify and update the database application Maintain user access databases Run reports on the technical status and use of the databaseSupport, maintain, monitor, and analyze the network Support, maintain, monitor, and analyze the installed system Produce statisticalreports on system usage Run relevant/customized reports against HTTP logs


ROLEOBJECTIVESDELIVERABLESWHO MIGHT DO THIS?
BusinessObtain client Sign-off Develop new business opportunitiesFormal sign-off New statements of needInternet project manager Internet business strategist
CreativeEnsure that multimedia and graphic components remain current and functionalUpdated components as requiredCreative producer Visual designer
TechnicalEnsure that technical components of the site remain functional, current, and secure Ensure successful and accurate site metricsTechnical updates Site reportsInternet application developer Database applications developer Database administrator

Internet Project Manager
Post Delivery DBA
The next lesson is the module conclusion.
Case Study: The Web Site Development Process in Action
  1. Look at a commercial web site (macys.com, www.sears.com, ual.com).
  2. What do you think are the business requirement of the site?
  3. How well has ea ch role (biz, create, tech) met those requirements?
  4. Which features of the interface might creative have designed? Technical?
  5. List 2 e-commerce features of the site.
  6. For each of the 6 phases, list an activity that one of the Roles (biz, create, tech) might have performed during that phase as one or both of the e-commerce features you found were developed.